Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1 to 3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders there may be a slight delay in shipments. Please allow additional time for processing and delivery. If there is a significant delay in your order we will contact you by email.
Shipping Rates and Delivery Times
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times are as follows
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United States 7 to 15 business days
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Canada 10 to 20 business days
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United Kingdom 7 to 15 business days
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Australia 10 to 20 business days
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Other international locations 10 to 25 business days
Delivery times may vary depending on your location order volume and carrier availability.
Order Tracking
Once your order has shipped you will receive a confirmation email with a tracking number. The tracking number will be active within 24 to 48 hours.
Incorrect Addresses
Please ensure that your shipping address is correct at the time of purchase. We are not responsible for orders that are not delivered due to incorrect or incomplete addresses.
Lost or Delayed Packages
If your package is lost or delayed please contact us and we will do our best to assist you. We are not responsible for delays caused by customs weather or other factors beyond our control.
Contact Us
If you have any questions about your order or shipping times please contact our support team at sales@ailtowers.com